New Orleans, LA, United States Job Summary The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. How You Will Create the Extraordinary Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and elevate to your direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards Other duties as assigned What You Will Need Must have basic computer knowledge (Email, MS Excel, internet, etc.) Show me the money! Must have a minimum of 1 year’s cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21+ years of age or older Successfully pass a drug screen and background check Able to obtain a gaming license from the Gaming Control Board and other jurisdictions where deemed necessary High level of customer service Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set by the company and Gaming Control Board Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able to write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment GAMING PERMIT: Non Key Gaming Required Equal Employment Opportunity Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment
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