Job Description

Social Media & Community Manager

Hey there! We're looking for a Social Media & Community Manager for a faith-based health and wellness brand focused on helping people realign body, mind, and spirit through Scripture and science. If you're a warm community builder and a calm, reliable problem-solver with Canva and CapCut, keep reading!

100% Remote Salary in USD LATAM — Reporting to the US, CST timezone Full Time Advanced English

You will be working for our client, a faith-based health and discipleship brand that is growing through a guided course, a mobile app, a book, and an online community focused on helping believers care for their health as an act of worship. They serve individuals, pastors, and churches, and are currently in a build phase, launching their app, growing their community, and preparing for a book release.

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe. We believe in the future of work. That's why we are a 100% globally distributed team across 5 continents. We believe in people, and we value freedom, integrity, quality, and sustainability. We're proudly carbon neutral as an organization. We're very keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

In your day-to-day, you will:

• Own the daily health and activity of the member community inside the brand's app, welcoming new members and sparking daily conversation
• Post prompts tied to daily rhythms like devotional, movement, breathwork, and nourishment, and lead engagement during seasonal challenges
• Moderate the community respectfully against guidelines, keeping the space encouraging and safe, and escalate sensitive issues to the team
• Monitor the customer support inbox, answering questions within one business day, including subscription, billing, app troubleshooting, and course access
• Route pastor, church, and partnership inquiries to the right person on the team
• Maintain a living FAQ and saved replies, and flag recurring issues so the team can fix root causes
• Execute the organic social strategy across Instagram, Facebook, TikTok, and YouTube Shorts, maintaining a consistent posting cadence
• Write captions and hooks in the brand voice, and engage from the brand account by replying to comments and DMs
• Deliver a concise weekly report on community engagement, support volume, response time, and challenge participation, translating numbers into insight

Skills you have:

• 2+ years managing online community and/or customer support for a consumer brand, ideally in health and wellness, faith, or a subscription app
• Calm, clear, and warm in customer support, treating every question as a chance to serve
• Strong writing skills, able to match and carry a brand voice and make people feel welcomed
• Organized, reliable, and self-managed, able to hit deadlines without being chased
• Comfortable reading basic analytics and turning them into a short, useful report
• Mission-aligned: enthusiastic about and respectful of a Christian faith-and-wellness mission

Skills that will make you stand out:

• Hands-on experience with Instagram, TikTok, Facebook, and YouTube, plus a social scheduling tool
• Comfortable with light video editing and graphic design (Canva, CapCut)
• Familiarity with HubSpot, GoHighLevel, Squarespace, or Typeform
• A track record of running online challenges or cohort-based programs

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