Job Description

Job Title

Performs a variety of tasks to provide support for our clients and vendors to preserve real estate assets and takes accountability for entire process from receipt of work orders to resolution and closure which requires coordination of information among various departments and customers.

Essential Duties & Responsibilities

1. Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; enter transactions into PC using multiple systems
2. Verify accuracy and resolve general customer issues using multiple resources and records
3. Prepare, edit, distribute, and/or correct specialized and/or complex documents/notes/entries
4. Contact customer with any questions or concerns and work to minimize risks
5. Monitor queue to ensure the necessary property preservation work is completed
6. Ensure all work is completed accurately in compliance with client specifications and company policies
7. Performs other duties as required

Competencies

• Ability to compose emails, letters, memos and orally communicate technical information
• Ability to communicate with individuals effectively in person and on the telephone
• Proven ability to proactively manage files in pipeline demonstrating a sense of urgency
• Exceptional customer service skills
• Ability to work well under pressure in a high production-oriented environment
• Effective decision making and problem solving skills
• Must be able to work overtime as needed
• Proficient with Microsoft related software (Word, Excel, Outlook) and internet and customized databases
• Must be able to read and/or interpret numbers and letters correctly
• Must work with numbers to calculate timeframe and evaluate costs and losses
• Must demonstrate organization and prioritization skills to manage time

Education and Experience

Education: High school diploma or GED required

Four year college degree a plus but not required

Experience: Six months or more work experience

Preferred: Mortgage, FHA, and or financial services experience

Physical Requirements and Work Content

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse and phone work.

Additional Comments

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE; Disabled/Veteran

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