Job Description

Exceed The Expectations Of Our Residential Mortgage Borrowers & Business Partners Through Superior Service, Simple Processes, And Effective Communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Position Summary

The Appraisal Coordinator - eStreet is responsible for supporting the day-to-day operations of the Corporate Appraisal Department. This role oversees ordered and completed appraisals across Direct-to-Consumer, Retail, and TPO channels while ensuring all compliance requirements are met.

The Appraisal Coordinator - eStreet collaborates closely with Underwriting, Processing, and Production teams to maintain workflow efficiency, monitor appraisal progress, and manage conditions. This position is authorized to communicate directly with appraisers to facilitate timely completion and resolve issues as needed.

Essential Functions, Duties, And Responsibilities

Appraisal Order Management

• Manage and prioritize a designated region of appraisal orders.
• Monitor and maintain workflow efficiency within the Loan Origination System (LOS).
• Track appraisal assignments from order date through final completion.
• Ensure timely follow-up and status updates throughout the appraisal lifecycle.

Reporting & Tracking

• Create and maintain reports to monitor appraisal pipelines and performance metrics.
• Identify delays, workflow bottlenecks, or compliance concerns and escalate, as necessary.
• Maintain accurate documentation and system updates.

Client & Department Support

• Assist clients with appraisal ordering processes and management of appraisal-related conditions.
• Communicate directly with appraisers to coordinate assignments and resolve issues.
• Collaborate with Underwriting, Processing, and Production departments to ensure operational alignment.

Qualifications And Education Requirements

• High school diploma or equivalent required.
• 1+ year of related experience preferred.
• Mortgage industry experience preferred.
• Experience working in a fast-paced, production-driven environment preferred.

Skills, Abilities, And Knowledge

• Strong organizational skills with attention to detail.
• Ability to work efficiently and accurately under deadlines.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple assignments.
• Sound judgment and careful decision-making skills.
• Team-oriented mindset.
• Basic computer proficiency and ability to navigate workflow systems.

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 2025 lbs.)

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez Now

• Our Corporate Social Responsibility program, Newrez Now, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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