Top Skills Required5+ years of experience as a UX ResearcherExperience with a research mix of approximately 70% qualitative and 30% quantitative methodsProficiency with FigmaPosition Overview:We are seeking an experienced UX Researcher to support customer and stakeholder research within the automotive retail and financial services space. This individual will conduct research with dealership personnel, customers, business development managers, and sales teams to uncover opportunities for improving products, services, and user experiences related to lending and financial offerings.Key responsibilities include:Conducting usability testing and user interviewsReviewing analytics, behavioral data, and customer engagement metricsAnalyzing customer feedback, satisfaction scores, and complex data setsIdentifying pain points and opportunities for improvementUpdating personas and customer journey mapsTranslating complex research findings into clear, actionable insights for stakeholdersThis role is heavily focused on qualitative research, while still leveraging quantitative data and analytics to support recommendations.Key Skills:UX ResearchQualitative ResearchUser Experience (UX)User ResearchUsability TestingPersona DevelopmentJourney MappingAnalytics and Behavioral Data AnalysisFigmaStrong ability to simplify complex findings and communicate insights effectivelyExperience working with analytics and behavior-tracking toolsAbility to collaborate with cross-functional teams and influence decision-making through researchLocation & Work EnvironmentHybrid role based in Dearborn, MICandidates must be able to work onsite in Dearborn three days per weekMinimal travel required; occasional local visits for user interviews or research activities may be necessaryJob Type & LocationThis is a Contract position based out of Dearborn, MI.Pay and BenefitsThe pay range for this position is $55.00 - $60.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
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