Job Description

Universal Banker II

General Position Scope: Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customers needs are met by evaluating and recommending the most appropriate bank products and services, processing relationship banker transactions, and serving as a concierge for the branch. The Universal Banker II possesses advanced banking knowledge and understands general banking processes. Duties and

Responsibilities: Serves as a concierge for the branch and requires strong listening skills, customer service, and a positive and helpful attitude towards customers (internal and external) Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus. Possesses sales and service skills with a focus on loan, deposit, and cash management products. Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures. Assists and educates customers on the use of the ITM to handle daily transactions, if necessary. Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed. Opens various deposit accounts and completes account servicing transactions, as requested by customer. Educates customers on emerging bank technology and digital solutions such as mobile and online banking. Sells and cross-sells bank products to new and established customers by assessing the customers needs and being knowledgeable of the features and benefits of the products. Interviews loan applicants and ensures the completion of an accurate consumer loan application and accepts customer paperwork for loan products. Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products. Processes check orders as requested by customer. Closes customer accounts as necessary following established Bank procedures. Processes wire transfer requests, issues stop payments and processes ACH returns. Assists customers requesting access to safe deposit box. Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls. Participates in the banks High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management. Participates in community activities that may generate new customer leads. Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Banks standard of conduct.

Requirements: Bachelors Degree preferred. Three or more years of similar experience in a professional environment in customer service, sales, and cash handling; two of the years must be in Banking. General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook Excellent verbal and written communication skills Work outside of regular business hours, as deemed necessary. Ability to handle multiple tasks.

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