Job Description

Bilingual Triage Nurse

Classification: Non-Exempt, Full-time

Reporting Relationship: Reports to the Medical Manager/Clinic Manager

Supervision Responsibilities: No

Essential Role: Provides professional assessment of patient's health concerns over the telephone, without the advantage of visual inspection or face-to-face interaction in order to complement GraceMed Health Clinic, Inc.'s mission of delivering primary health care services.

Duties & Responsibilities:

• Utilizes communication skills, knowledge of disease processes, and normal growth and development for all age groups in order to ascertain an accurate understanding of patient's symptoms.
• Determines the severity of the patient's complaint; directs the caller to the appropriate emergency services if necessary; recommends the suggested medical follow-up based on their assessments and established triage protocols, and provides health information.
• Coordinates referrals with physicians, specialists and ancillary services on behalf of patients when needed.
• Maintains patient confidentiality at all times.
• Assists in the development and documentation of protocols related to his or her job functions.

Qualifications:

• Graduate from an accredited school of nursing required.
• Current State of Kansas licensure as an RN required.
• Current CPR certification (must be obtained within 30 days of employment).
• Able to maintain appropriate licensure and certification including meeting and/or exceeding CME requirements.
• Bilingual proficiency in Spanish and English is required.

Experience:

• Experience in public health and/or critical care experience preferred

Technical Skills:

• Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
• Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
• Demonstrated ability to identify and solve problems.
• Able to function independently and document meticulously.
• Able to provide innovative input into the development of the office and its processes.

Behavioral:

• Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
• Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
• Able to handle stressful situations.

Work Schedule: Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary.

Working Conditions: Medical office environment. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.

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