Job Description
Job Description
Job Description
Climate Systems, LLC is seeking an experienced and driven Senior HVAC Service Technici an to lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.
Key Responsibilities
- Demonstrate a positive, customer-focused attitude to set a standard for the team to follow.
- Ensure the team maintains a professional appearance by wearing appropriate Climate Systems, LLC uniforms and hold team members accountable to do the same.
- Actively support upper management in setting clear goals and expectations for the team, ensuring alignment with company objectives.
- Exhibit support for companywide initiatives, regardless of personal opinion, to foster a cohesive and motivated team environment.
- Serve as a safety role model for the team, ensuring safety procedures are followed and promoting a culture of safety on job sites.
- Ensure safe work practices are implemented, and the work environment remains safe. Provide necessary job site safety training in line with OSHA regulations and Climate Systems safety policies.
- Ensure team members use proper Personal Protective Equipment (PPE) daily and maintain an understanding of its proper use.
- Understand the impact of company safety ratings on our ability to perform work for high-level, quality customers and guide the team to maintain high standards.
- Work closely with Service Coordinators to meet customer needs and foster a strong, cohesive team dynamic.
- Oversee daily service calls and ensure timely completion of electronic paperwork for the billing process.
- Assist in managing parts orders to ensure timely return to the client and avoid delays.
- Mentor team members on the importance of timely and efficient service call completion and reinforce its significance within the team.
- Participate in the on-call service rotation, ensuring availability to address urgent customer needs.
- Support sales efforts by helping to build strong customer relationships and actively assisting in selling additional work when opportunities arise.
- Assist the Sales team by conducting job site surveys and providing valuable input for estimates.
- Identify and address job site safety concerns, working closely with the Sales Team to ensure safe practices are followed.
- Ensure the team is proficient in utilizing Vendor and OEM Apps to troubleshoot, identify part numbers, check availability, and assess costs.
- Lead the rollout of these Apps to the team, ensuring that everyone is properly trained to maximize efficiency.
- Identify and implement industry-specific software tools and devices needed to maintain operational effectiveness and meet customer needs.
- Keep a current library of HVAC product information related to installation, operation, maintenance, service, and repair to support team members.
- Ensure team members are proficient in using specialized software tools, offering guidance on their operation and best practices.
- Other such duties and responsibilities as assigned from time to time.
Qualifications
- 10-15 years of experience in commercial or industrial HVAC service
- Prior experience supervising or mentoring technicians in a field-based role
- EPA Universal Certification (required)
- Strong diagnostic and troubleshooting skills for complex HVAC systems
- Proficiency with OEM/vendor apps and HVAC-related software tools
- Working knowledge of OSHA regulations and commitment to jobsite safety
- Excellent communication, leadership, and organizational skills
- Ability to read and interpret technical drawings, schematics, and manuals
- Valid driver’s license with a clean driving record
- Must be able to pass a drug screen and background check
Benefits
- Competitive salary and performance incentives
- Health, dental, and vision insurance
- Company paid Life Insurance and Long-Term Disability
- 401(k) with company match
- Paid time off and holidays
Job Tags