Remote Research & Resolution Specialist Job at MassMutual, Springfield, MA

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  • MassMutual
  • Springfield, MA

Job Description

A financial services company located in Springfield, MA is seeking a detail-oriented Research & Resolution Consultant. In this role, you will manage various cases, performing research and problem-solving to determine if clients were harmed by errors. This position requires effective communication with upper management and various stakeholders. The role supports the firm and enhances client experiences by addressing operational errors, documenting processes, and working collaboratively with legal and compliance teams. This is a hybrid position with expectations for in-office work three days a week. #J-18808-Ljbffr

Job Tags

Work at office, 3 days per week

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