Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Pay starting at $20/hr

Andaz Miami Beach Resort and Spa is now recruiting PM Housekeeping Room/Turndown Attendants to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The PM Housekeeping/Turndown Attendant is responsible for maintaining the cleanliness of the guest rooms turn-down service, stocking of supplies and follow up on any late departure room. The PM Housekeeping/Turndown Attendant will complete any combination of tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Demonstrates a professional, friendly, warm and welcoming demeanor to all guests and employees.

Position Responsibilities/ Essential Functions

• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap etc.
• Sweeping, mopping floors and vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers.
• Greeting guests and responding to queries.
• Updating status of guest rooms.
• Cleaning of assigned areas of the hotel including the hallways, guest elevators and landings.

• Provide turndown service to required guest rooms in accordance with established standards
• Provide turn-down service by turning down the bed, replenishing amenities, linens, and supplies
• Assist Public Area Attendant in delivering guest requests
• Required to refresh others and/or replenish supplies.
• Serve as runner to guest rooms to deliver items as requested by the guests.
• Assist Lobby Attendant in public areas as needed.
• Maintain work area, tools and equipment in a clean, organized and safe condition.
• Report any service discrepancies to the appropriate manager or supervisor and resolve where possible.
• Visually inspect room for cleanliness and appearance and signify cleaning completion
• Report any safety or security discrepancies to the appropriate manager or supervisor.
• Complete all other duties as assigned by supervisor to include cross training

• High school diploma or a hospitality trade Certificate.
• Previous guest service and/or housekeeping experience preferably in a hospitality environment.
• Experience using industrial cleaning equipment and products.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Willing to work flexible hours, weekends and holidays.
• Must be a team player.
• Physically able to do considerable amount of lifting, pushing, stretching and bending, with moderate amount of weight.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!

Job Tags

Live in, Local area, Flexible hours, Night shift, Weekend work

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