Job Description

Job Summary

We are seeking a detail-oriented Patient Coordinator to serve as the first point of contact for patients in a busy outpatient medical practice. This role is responsible for patient registration, insurance verification, appointment scheduling, and ensuring a smooth front-desk workflow while delivering excellent customer service. The ideal candidate has recent experience working in a physician office and is comfortable managing high call volumes and electronic medical record systems such as EPIC.

Key Responsibilities

• Greet and check in patients in person and over the phone in a professional manner
• Verify and update patient demographics and insurance eligibility
• Confirm provider participation and obtain referrals/authorizations when required
• Collect co-payments and provide receipts following cash-handling procedures
• Schedule, reschedule, and confirm patient appointments
• Maintain accurate patient records in EMR/Practice Management system (EPIC preferred)
• Answer multi-line phones and manage high call volume
• Prepare and process patient intake and HIPAA documentation
• Communicate patient arrival and status to clinical staff
• Provide wait-time updates and assist with patient flow
• Initiate reminder calls and follow-up appointments
• Assist with basic charge entry and payment posting when needed
• Maintain confidentiality and comply with HIPAA regulations

Required Qualifications

• High School Diploma or GED required
• Minimum 2 years recent experience as a Patient Coordinator / Medical Receptionist in a physician office
• Experience with insurance verification, referrals, and copay collection
• Proficiency using EMR/Practice Management systems ( EPIC strongly preferred )
• Strong keyboarding and computer skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced healthcare environment

Preferred Qualifications

• Knowledge of medical terminology
• Experience with prior authorizations
• Multi-specialty clinic experience
• Bilingual abilities a plus

Work Environment & Physical Requirements

• Prolonged sitting and standing at front desk
• Frequent computer and telephone use
• Occasional bending, filing, and document handling
• Interaction with diverse patient populations

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors

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