Job Description

Job Description

Job Description

About the Role

ActivInsights is looking for a motivated and organised Part-Time Customer Support & Commercial Operations Assistant to support our US Customer Support and Commercial teams.

This is a junior role suited to someone early in their career who is eager to learn, dependable, and detail-oriented. You will support day-to-day customer interactions and assist with commercial and operational processes to ensure a smooth customer journey from enquiry through to delivery.

You will gain hands-on exposure to customer service, sales operations, order processing, and cross-functional collaboration within a fast-paced business environment.

What We Offer

• Competitive hourly rate
• Flexible part-time schedule
• Exposure to commercial and operational functions
• Supportive and collaborative team environment
• Opportunity to grow within the organisation

$16,000 - $20,000 yearly

Customer Support

• Respond to first-line customer enquiries via email
• Provide customers with order updates and basic product information
• Support in preparing and sending customer quotes
• Escalate more complex issues to senior team members when needed
• Help maintain accurate and professional communication with customers

Commercial & Sales Support

• Assist in maintaining and updating the sales pipeline
• Support the Commercial team with administrative tasks and follow-ups
• Help prepare customer documentation, including supplier or vendor forms
• Ensure accurate record-keeping across commercial systems

Order & Operations Support

• Assist with processing customer orders from invoicing through to delivery tracking
• Liaise with finance and logistics teams to ensure timely order fulfilment
• Help resolve basic order or delivery queries

CRM & Data Management

• Update and maintain customer records in the CRM system
• Ensure data accuracy and completeness
• Support reporting and basic data entry tasks as required

Experience & Skills

• 0 to 2 years of experience in customer service, administration, retail, or similar
• Strong organisational skills and attention to detail
• Comfortable using Microsoft Office
• Willingness to learn CRM systems and internal processes
• Clear written and verbal communication skills

Personal Attributes

• Reliable and professional
• Eager to learn and take feedback
• Team-oriented with a flexible approach
• Customer-focused with a positive attitude
• Able to manage multiple tasks in a structured manner

Activinsights is a digital health company that specializes in the objective measurement of physical behaviours and lifestyle. Our technologies are used worldwide within clinical trials, health management, and research markets to provide accurate and continuous lifestyle monitoring outside the clinic environment.

We develop novel health measures from data collected by our professional wearables and other connected devices, such as phone apps, within a scalable, global, and secure infrastructure. Advanced data analytics reveal insights that support pharmaceutical drug development, clinical practice, and disease management.

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