Job Description
OPERATIONS PROGRAM MANAGER
Operations Program Manager job at Spectrum. Saint Louis, MO.
JOB SCOPE
Responsible for managing all aspects of highly complex, enterprise-wide, multi discipline technical program(s) consisting of multiple projects. Ensures successful integration of several projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. Oversees data collection, analysis and reporting to achieve business goals and manage operational procedures. Responsibilities include organizing programs, developing new programs, creating and managing long-term goals and developing budgets and operation plans.
MAJOR DUTIES AND RESPONSIBILITIES
Responsible for identifying and tracking project milestones for high volume operational projects.
Uses specific knowledge about one or more technical areas to develop program strategy, supporting business case and various high-level project plans.
Ensures integration of multi discipline technical projects and adjusts project scope, timing, and budgets, based on the needs of the business.
Interprets internal or external business issues and recommends solutions/best practices to improve technical processes and to alleviate process inaccuracy and duplication.
Serve as a mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
Accountable for the creation and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
Communicates with leadership and other stakeholders on program strategy, direction and changes.
Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.
Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
Responsible for managing all aspects of the design, development and implementation of the technical program.
Create scalable reporting for project status and key milestone tracking.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Experience
Technical / Operations Project Management experience 8+ yrs
IT or Engineering work experience 8+ yrs
Education
Bachelor's degree in computer science, information systems or related field, or equivalent experience
Technical skills
Advanced knowledge of full life-cycle product development (i.e. product engineering, deployment and integration)
Advanced understanding and ability to manage complex technical program and project budgets
Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Skills
Demonstrated aptitude and understanding of the technical aspects and capabilities of the organization.
Knowledge of Tableau and Jira
Abilities
Ability to read, write, speak and understand English
Ability to keep up with advancements in technical product development
Ability to collect data from disparate sources for holistic project reporting
Ability to work independently with no supervision and guidance
Ability to prioritize and organize effectively
Ability to define key performance indicators/metrics
Ability to effectively analyze and interpret data
Ability to show judgement and initiative to accomplish job duties
Ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve complex problems by taking broad perspective to identify solutions
Ability to develop strong working relationships with peers and project members
Ability to oversee and manage large, complex, diverse and strategic multi discipline technical projects that impact the organization as a whole
Ability in implementing technical program and project plans and monitor progress, resource usage and quality
Working Conditions
Supports a 24x7, fast-paced environment
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
SPECTRUM CONNECTS YOU TO MORE
Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Total Rewards:
QUALIFICATIONS
Qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
WHO YOU ARE MATTERS HERE
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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Job Tags
Work experience placement, Local area, 1 day per week