Job Description

WFG National Title Insurance Company Office Assistant/Title Support Team Member

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.

WFG enjoys a Financial Stability Rating of A' (A prime) as assigned by Demotech, Inc. Built around the directive to "communicate, collaborate, coexist," WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates.

This position is located onsite at our Glendale, CA office.

Job Purpose:

The Office Assistant/Title Support Team Member is a key player within the team as this role is responsible for supporting the office to conduct all aspects of the title process. The Office Assistant supports all areas as needed.

Essential Job Functions:

• Provide support to the Title Operations Team
• Operate multiple-call telephone lines and route calls to appropriate people in accordance with company guidelines.
• Operate office equipment, copy machines, sort and distribute mail.
• Creates a positive, collaborative, teamwork environment based on the company culture and values.
• Order payoffs.
• Scan and send all funding packages.
• Make bank deposits as required.

Knowledge, Skills and Abilities:

• At least one year of administrative support experience.
• A service-oriented mindset and a commitment to providing exceptional customer service.
• Strong communication skills; written, in person, and by phone.
• Ability to multi-task while maintaining an upbeat and professional demeanor.

Basic Qualifications:

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to thrive in a fast-paced, results-oriented environment.
• Keen sense of urgency.

Preferred Qualifications:

• Previous experience in Title and Escrow.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.

Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work: Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered.

Travel: No travel is expected for this position.

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