Job Description

Job Title: Associate Patient Care Coordinator

Location: Largo, FL 33770

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Work Type: Onsite

Dress Code: Business Casual

Position Overview

The Associate Patient Care Coordinator serves as the first point of contact for patients and visitors and is the face of the practice. This role plays a critical part in creating a welcoming, professional, and efficient experience for every patient while ensuring smooth front‑desk and communication operations. The position supports clinicians by managing front-office workflows, scheduling, and high‑volume call handling in a fast‑paced healthcare environment.

Key Responsibilities

• Greet and check in patients in a professional, courteous, and empathetic manner
• Answer and manage a high volume of inbound calls (average of 114 calls per day), appropriately screening and routing calls
• Schedule, reschedule, and confirm patient appointments accurately
• Balance daily collections and support front-office billing workflows
• Address routine patient inquiries and escalate non‑routine concerns to appropriate team members
• Maintain accurate patient demographics and appointment records
• Ensure compliance with patient privacy and confidentiality requirements
• Support overall front desk operations to ensure an organized and efficient clinic environment

Team Environment

• Part of a 14‑member team
• Supports 3 clinicians
• Culture is positive, collaborative, upbeat, and patient‑focused
• Team values professionalism, mutual support, and a strong customer service mindset

Required Skills & Qualifications

• Strong customer service and communication skills (verbal and written)
• Ability to remain calm, patient, and professional in high‑stress or fast‑paced situations
• Comfort handling high call volumes and frequent patient interactions
• Strong attention to detail and organizational skills
• Basic computer proficiency and ability to learn internal systems
• Reliability, punctuality, and a positive attitude

Preferred Qualifications

• Prior experience in a medical office, healthcare setting, or patient‑facing role
• Experience with appointment scheduling, front desk operations, or call center environments
• Familiarity with managing confidential or sensitive information
• Ability to multitask effectively while maintaining accuracy and patient satisfaction

(Medical experience is preferred but not required.)

Licenses / Certifications

No professional license or certification required

Interview Process

In‑person interview

One interview round

Job Tags

Similar Jobs