Job Description

Medical Receptionist

The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery.

Key Responsibilities

Front Desk / Administrative Duties (Primary):

• Warmly greet and check in patients; verify demographics, insurance information, and required documentation.
• Manage multi-line phone system; schedule, confirm, and reschedule appointments.
• Maintain organized reception area and ensure a professional, welcoming environment.
• Collect co-pays, outstanding balances, and prepare daily reconciliation logs.
• Manage incoming/outgoing referrals, medical records requests, and patient paperwork.
• Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.
• Support provider schedules with accurate appointment types, visit lengths, and patient prep.
• Handle incoming faxes, emails, and EHR messages promptly and accurately.
• Maintain confidentiality in accordance with HIPAA and company policies.

Clinical Support Duties (Secondary):

• Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies.
• Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking.
• Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.
• Perform patient intake documentation accurately within the EHR.
• Clean and turn over exam rooms between patients.
• Support inventory management by reporting low supplies and assisting with restocking.
• Follow infection control protocols and safety standards.

Requirements

Required:

• High school diploma or equivalent.
• 12 years' experience in a medical office or healthcare setting.
• Excellent communication and customer-service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in EHR systems.
• Understanding of insurance basics, referrals, and HIPAA regulations.

Preferred:

• Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior MA experience.
• Experience in a specialty practice or multi-provider clinic.
• Knowledge of clinical terminology and basic clinical workflows.

Competencies

• Professionalism and strong patient-service orientation.
• Reliability, punctuality, and ability to maintain composure under pressure.
• Attention to detail with high accuracy in documentation.
• Team-oriented mindset with willingness to support both administrative and clinical tasks.
• Adaptability and strong problem-solving skills.

At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person's qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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