Job Description

Job Description

Job Description

Purpose: This position is responsible for performing routine, supportive duties and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sorts and processes Library materials, including receiving, processing and shipping items, processing serials, running material reports coordinating the maintenance of the branch collection, and purging outdated material.
• Provides customer service to include information, circulation, basic technology assistance and problem resolution.
• Provides support for all areas of daily branch operations to include resolving customer inquiries and issues, balancing fees and branch cash funds and collection management and flow.
• Maintains an inventory of branch supplies and coordinates the ordering of basic branch supplies as necessary.
• Actively participates in the duties necessary to branch operations, including but not limited to: collection maintenance and shelving library materials; serving work shifts in the public service area; and, maintaining appropriate technological and professional skills through the completion of requisite training.
• Supports branch programming and outreach initiatives through participation in idea generation, event preparation and clean up, and by assisting during the events as assigned.
• As assigned, provides support for special services offered at the branch and maintains all necessary certifications and/or training related to these services.
• Maintains up to date knowledge of system priorities and initiatives as well as professional news and trends.
• Assists library customers with passport services, including but not limited to processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation as appropriate. (performed at Branches designated as Passport Service locations)
• Performs other duties as assigned.

Knowledge of:

• Basic library operational principles and practices;
• Customer service principles.

Skill in:

• Prioritizing work;
• Providing customer service;
• Operating standard office equipment;
• Operating a computer and applicable software;
• Excellent attention to detail and eagerness to get the job done well;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Education and/or Work Experience Requirements:

• High school diploma or GED
• One year of related customer service experience;

Licensing Requirements:

• Valid GA Driver’s License.

Physical and Mental Requirements:

• Ability to speak, read and write English
• Ability to move through approximately 25,000 square foot building
• Light physical effort required to frequently and repetitively lift or move lightweight parts and materials
• Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to frequently stand, walk, reach within hands’ and arms’ length, stoop, kneel, and crouch
• Ability to work effectively and efficiently in fast paced environment
• Ability to work successfully in a team environment
• Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor

Light Work: Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

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