Job Description
Salary: $20.81 - $23.78 Hourly
Location : 5530 Lacy Road, Fitchburg, WI
Job Type: Part-Time (less than 1.0 FTE)
Job Number: 202600026
Department: Library
Division: Access Services
Opening Date: 06/11/2026
Closing Date: 6/28/2026 11:59 PM Central
Description Join our team! Under the guidance of the Access Services Manager, you'll play an essential role in keeping our library running smoothly and welcoming for all. This position supports both public and technical services through a variety of hands-on tasks - from assisting patrons at the circulation desk to ensuring materials are organized and accessible. If you're friendly, detail-oriented, and enjoy helping others, this is the perfect opportunity to make a difference every day.
Work Schedule: - Monday: 4:00 PM - 8:00 PM
- Tuesday: 4:00 PM - 8:00 PM
- Wednesday: 2:00 PM - 6:00 PM
- Thursday: 2:00 PM - 6:00 PM
- Friday: 2:00 PM - 6:00 PM
- Every third Saturday: 9:30 AM - 6:00 PM
- Every third Sunday: 1:00 PM - 5:00 PM (closed Sundays during the summer months)
Responsibilities Essential Functions: - Provides excellent customer service to patrons asking directional, reference or technical questions.
- Communicates and enforces library policies and procedures
- Assists customers of all ages related to use of library materials and library equipment.
- Registers new users.
- Updates circulation and patron records.
- Sorts and processes library materials returned by patrons and in the SCLS delivery.
- Pulls titles from the shelves requested from other libraries.
- Processes and shelves holds.
- Performs clerical functions as assigned.
- Shelving of library materials, as needed.
- Other duties as assigned.
Minimum Qualifications Education and/or Experience Requirements: - High school diploma or equivalent required.
- Customer service experience required.
- Fluency in Spanish desirable.
Licenses, Certifications, etc. Special Requirements Knowledge, Skills, and Abilities: - Ability to understand and perform assigned library procedures and apply library policy.
- Strong customer service skills.
- Ability to work independently.
- Knowledge of basic computer functions.
- Attentive to details and strives for accuracy.
- Knowledge of office procedures.
- Ability to perform basic math skills.
- Ability to understand and follow verbal and written instructions.
- Ability to work quickly and efficiently.
- Ability to maintain adequate attendance.
- Ability to establish and maintain effective working relationships with City elected and appointed officials, employees, and the general public.
- Ability to work with culturally diverse individuals and groups.
In evaluating candidates for this position, the City may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform the essential duties of this position.
Your unique experiences matter to us, even if they don't align perfectly with every requirement listed. We recognize that skills come from diverse paths, and we value what makes your journey special. If this role inspires you, we encourage you to apply!
Physical Demands: Moderate Work: Must be able to lift up to 30 pounds and push or pull a cart weighing up to 150 pounds or more. Must be able to bend, stoop, lift, or stand for prolonged periods of time. Must be able to use a computer for long periods of time.
Work Environment: Inside: Protection from weather conditions but not necessarily from temperature changes. Inside work 95% of the time and outside work 05% of the time.
Full-Time Employees Fitchburg offers excellent benefits including the Wisconsin Retirement System, health, dental, vision, life insurance, income continuation insurance (disability), accident benefit, bilingual incentive, paid parental leave, an onsite fitness center, public student loan forgiveness, flexible schedules and wellness incentives. Check out the benefits in detail available to you as an employee in our
Part-Time Employees You may be eligible for the same great benefits listed above but your monthly benefit premiums will be pro-rated to your FTE (Full-Time Equivalency). Please contact Human Resources directly at 608-270-4211 if you have questions about your benefit eligibility.
Seasonal/Limited Term/Paid-On Call While you will not be eligible for the same benefits available to permanent full-time and permanent part-time employees, you are eligible to use our free onsite fitness center! The fitness center is available 24/7.
Job Tags
Hourly pay, Permanent employment, Full time, Part time, Summer work, Seasonal work, Work at office, Flexible hours