Learning Experience Designer (LXD) Exact Billing Solutions is a revenue cycle management company specializing in healthcare services. Position Summary & Purpose The Director of Process Improvement is a high-level strategic leader responsible for identifying, leading, and executing complex process improvement projects that drive significant financial and operational impact. This individual acts as a change agent, utilizing advanced statistical analysis to reduce defects, eliminate waste, and optimize workflows across the organization. Essential Duties & Responsibilities Project Leadership: Lead and execute high-impact projects utilizing proven Lean Six Sigma or other methodologies to achieve measurable business results. Data Analysis: Lead root cause investigations to mitigate risks and prevent defect recurrence. Perform advanced statistical analysis to identify root causes of operational issues and validate improvement results. Training & Mentorship: Facilitate training sessions and provide ongoing coaching to operational business leaders. Strategic Alignment: Collaborate with senior leadership to identify improvement opportunities aligned with the company’s strategic goals and financial targets. Change Management: Implement solutions to optimize workflow and reduce non-value-added activities. Reporting: Develop and monitor key performance indicators (KPIs) and report project progress and financial savings to stakeholders. Educational / Skill Requirements Bachelor’s degree in Instructional Design, Education, or related field. 3+ years in Instructional Design or Learning Experience Design, preferably within healthcare, RCM, or financial services. Hands‑on experience with Articulate 360 (Storyline/Rise), Adobe Creative Cloud, and Camtasia. Understanding of Revenue Cycle processes (registration, medical billing, coding, AR, denial management) highly desired. Strong knowledge of adult learning principles, ADDIE or SAM model, and UI/UX design principles. Proven ability to translate complex technical, financial, and operational information into clear, accessible content for diverse audiences. Outstanding Benefits 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays) Flexible Spending Account (FSA) and Health Savings Account (HSA) options Medical, dental, vision, long-term disability, and life insurance Generous 401(k) with up to 6% employer match Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program. #J-18808-Ljbffr ICBD Holdings, LLC.
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