IT Service Desk Agent Job at Veterans Sourcing Group LLC, South Jordan, UT

RXQ5Sit0R3E5MXphT0hoeEFCdDJybEppS2c9PQ==
  • Veterans Sourcing Group LLC
  • South Jordan, UT

Job Description

Job Title- IT Service Desk Agent
Location- South Jordan, UT
Duration- 12 months
Pay- $21/hr W2


The Service Desk Agent is the first point of contact for users contacting the IT Service Desk. This role requires a strong customer service orientation, technical proficiency, and the ability to resolve issues efficiently using available tools and knowledge. Operating in a 24/7/365 environment, the agent ensures high-quality end-user support for enterprise hardware and software systems.
Key Responsibilities:

  • Deliver exceptional phone, chat, and in-person support to end users
  • Troubleshoot and resolve hardware/software issues or escalate as needed
  • Document incidents accurately and maintain call tracking records
  • Use knowledge base tools to drive high first-call resolution rates
  • Install, repair, and maintain computer systems and peripherals
  • Provide user education and guidance
  • Maintain professionalism and composure under pressure
Qualifications:
  • 2-5 years of relevant experience in a fast-paced, technical support environment
  • Strong communication and customer service skills
  • High school diploma or GED (required)
  • Technical aptitude with ability to troubleshoot and resolve complex issues
  • Self-motivated and able to work independently under pressure
  • Willingness to work variable shifts, including nights and weekends

Job Tags

Shift work, Night shift

Similar Jobs

Inner Circle Agency Inc.

Rust Web3 Blockchain Engineer — Remote Job at Inner Circle Agency Inc.

A tech company focused on blockchain solutions is seeking a skilled Rust Developer to build cutting-edge blockchain applications. This role involves optimizing smart contract execution and collaborating with a team to improve decentralized systems. The ideal candidate... 

Safran

Supervisor, Aftermarket Planning Job at Safran

 ...information Entity Safran is an international high-technology group,...  ...Programs - Program manager level 1 Job title Supervisor,...  ...the accuracy of data in the business system, which directly impacts...  ...Business experience Description: Entry-level management position... 

TeamHealth

Data Entry Rep (Patient Correspondence) - FT/Work From Home Job at TeamHealth

 ...Assistant / Remote] - Anywhere in U.S. / Competitive Pay / Generous Benefits - As a Data Entry Rep (Patient Correspondence) - FT/Work From Home at TeamHealth, you will: Manage and maintain electronic patient records accurately and efficiently; Review and enter patient... 

Schaeffer Mfg. Company

Outside Sales Representative 1099 No Cap on Commission Job at Schaeffer Mfg. Company

 ...Outside Sales Representative | Unlimited Commission Build a business not just another sales job. Schaeffer Manufacturing | Remote | 1099 Schaeffer Manufacturing is looking for self-driven professionals who want to build a long-term, repeat-order business through... 

Codi Manufacturing Inc.

SolidWorks Drafter or Engineer 1 Job at Codi Manufacturing Inc.

 ...expansion into the Powder Distribution industry and new automation projects, we are expanding again. We are in need of full-time SolidWorks Drafter/Engineering Position(s). We are seeking a self-motivated individual who is a creative thinker with a strong work...