IT Analyst / Help Desk Job at Symbiotic Corp., Dallas, TX

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  • Symbiotic Corp.
  • Dallas, TX

Job Description

Job Description
JOB TITLE: Level 1 IT Analyst

DEPARTMENT: Information Technology

FLSA: Exempt

REPORTS TO: IT Infrastructure Manager

SUMMARY:

The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.

PRIMARY RESPONSIBILITIES:

  • Fields incoming problem requests from clients via telephone, e-mail, and in person.
  • Prioritizes and schedules problem resolution, escalating when necessary.
  • Documents the support request process thoroughly.
  • Performs Microsoft Active Directory user administration setup functions.
  • Provides hands-on support and training at desktop locations.
  • Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
  • Procures, configures, installs, and supports multiple hardware, software solutions, and network components.
KNOWLEDGE, SKILLS & EXPERIENCE:
  • General knowledge of cybersecurity principles.
  • Basic knowledge of MS Servers and Windows Desktop operating systems.
  • Experience supporting various platforms including PC/MAC/Android/IOS.
  • Basic knowledge of Linux command line environment.
  • Proficient communication skills in English.
  • Exceptional interpersonal skills with a focus on customer service.
  • Proven analytical and problem-solving abilities.
  • Ability to prioritize tasks in a high-pressure environment.
  • Proficiency in Microsoft Office.
  • Ability to interact effectively with all levels of employees.
Minimum Requirements:
  • Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • 1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.
Effort:
  • Frequent lifting (up to 25lbs), walking, stooping, and bending.
  • Occasionally ascends/descends a ladder for network solutions.

Job Tags

Work experience placement, Work at office, Remote work, Afternoon shift

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