Front Desk | Guest Services Agent FT & PT OPENINGS Job at Holiday Inn Express & Suites Galveston, Galveston, TX

RjlkRi9kU3I4RnpiUG5WMkFSeDRwMVJtS1E9PQ==
  • Holiday Inn Express & Suites Galveston
  • Galveston, TX

Job Description

Job Description

Job Description

Job Title: Front Desk Clerk/Guest Service Agent

Department: Rooms

Supervisor: Front Office Manager, Guest Service Manager, and/or GM

Summary

As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Greet guests warmly and professionally upon arrival.
  • Process check-ins, check-outs, and room assignments efficiently.
  • Handle guest requests, complaints, and inquiries with courtesy and urgency.
  • Manage phone calls, reservations, and room availability.
  • Maintain accurate records and perform basic cashiering duties.
  • Collaborate with housekeeping and other departments to ensure guest satisfaction.
  • Uphold safety, security, and cleanliness standards in the front desk area.
  • Consistently communicate hotel services and amenities to guests.
  • Effectively communicate shift change over information as needed.
  • Drive hotel van for guests within a two-mile radius (if applicable).

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

6 months or more of front desk experience; preferably with brand experience

Certificates, Licenses, Registrations

May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

Job Tags

Shift work

Similar Jobs

Eastern Mennonite University

Student Work Study/Work Prog -DEI Sustainability Composting Lead Job at Eastern Mennonite University

 ...study at the undergraduate and graduate level. EMU is committed to an inclusive...  ..., cross-cultural engagement and sustainability. As an Equal Opportunity Employer, EMU is...  ...written instructions. Ability to make entry-level decisions. Demonstrate good interpersonal... 

Itlearn360

Remote Healthcare Recruiter - Commission-Based, Earning Job at Itlearn360

 ...A rapidly growing healthcare recruiting company is seeking a motivated Virtual Healthcare Recruiter to work from home. The ideal candidate will possess healthcare recruiting experience, with RN recruitment being a valuable asset. Key responsibilities include posting jobs... 

Turner Mining Group

Traveling Mining Heavy Equipment Operator Job at Turner Mining Group

 ...A mining operations company in Duckwater is seeking experienced Heavy Equipment Operators to operate various mobile equipment safely in mining operations. Responsibilities include conducting pre- and post-shift inspections, reporting mechanical issues, and maintaining... 

AdventHealth

Non Certified PCT PRN Nights Job at AdventHealth

 ...Postal Code: 33837 Job Description: Assists in the delivery of patient care by performing tasks under the direction of a licensed nurse. Accurately performs vital signs and documents in the electronic medical record Documents and reports all procedures accurately and... 

Stack Street Coffee

Quality Control Supervisor Job at Stack Street Coffee

 ...annually across a range of formats. We serve major retailers, national brands, and DTC partners nationwide. We are looking for a Quality Control Supervisor (1st and 2nd shift)to own and implement product quality across production, enforce standards on the floor, and...