Job Description
POSITION SUMMARY
As a Renaissance Front Desk Ambassador, you are one of the first ambassadors
that a guest comes into contact with and your friendly, authentic approach
creates a unique and personalized guest experience when the guest checks in. The
successful Front Desk Ambassador will tailor their approach by reading cues from
a guest to ensure when they check in the guest feels at home. At Renaissance we
believe that every ambassador is an innovator, explorer, and relationship
builder, someone who is able to identify the key details that make something
uniquely interesting and provide guests with intriguing information about the
locale. Creating a smooth and easy experience for guests so they can get the
most out of their stay is critical. The Front Desk Ambassador will use their
expertise, as well as their relationships with others across the hotel (from
housekeeping to parking to the Navigator and beyond), to anticipate and deliver
on our guests’ needs. He or she should be passionate not only about the locale
and local offerings, but also have an eye for detail – from the information they
provide to guests, to the accuracy of their reports, to the transactions they
process and secure.
No matter what position you are in, there are a few things that are critical to
success – making sure you have a safe work environment, following company
policies and procedures, ensuring your uniform and personal appearance are clean
and professional, maintaining confidentiality, complying with quality assurance
standards, and protecting company assets. The front desk ambassador role will be
on your feet and moving around (stand, sit, or walk for an extended period of
time) and taking a hands-on approach to your work (move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance). Doing all these things well (and other things that come your way)
is the foundation of the job. Ultimately, the real hallmark of the Front Desk
Ambassador role is driving a best-in-class guest experience, inspiring guests
and ambassadors alike to live life to discover.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your
family, enrich your wellbeing, empower your career, and spark new adventures.
Benefits eligibility and options may vary depending on employment status,
position and location. Click here
[ to
learn more.
At Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover the
unexpected, to dive into a new culture, or simply to make the most of a free
evening. They see business travel as an adventure because they see all travel as
an adventure. Where others may settle for the usual, our guests see a chance to
bring home a great story. And so do we. We’re looking for fellow spontaneous
explorers to join our team to bring the spirit of the neighborhood to our
guests. If this sounds like you, we invite you to discover career opportunities
with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become the best
version of you.
Job Tags
Full time, Work experience placement, Local area, Afternoon shift