Job Description

Passionate about helping customers succeed and eager to understand their pain points to drive meaningful solutions for their business? Do you thrive in a fast-paced, innovative environment? We're seeking a Customer Success Manager to be the voice of our customers and ensure they fully unlock the potential of our software. If you're a proactive problem-solver with a talent for seeing the bigger picture, we'd love to have you on our team! As a Customer Success Manager at Elfsquad, you’ll be the driving force behind ensuring our customers get the most value from our software. You’ll work closely with customers who are already using our configurator, digging deep into their pain points to uncover how Elfsquad can help them reach the next level. Your focus will be on building lasting relationships, driving loyalty, and ensuring long-term retention by addressing customer concerns, sharing product insights, and collaborating with the sales team on upsells and renewals. You’ll spend your days engaging with customers, tracking their usage, and offering expert advice to help them optimize the configurator and achieve even greater success. Key Responsibilities: Act as the primary point of contact for our live customers, building strong, trust‑based relationships. Conduct regular check‑ins to understand customer needs, provide support, and address underlying challenges to uncover core issues. Encourage customers to utilize our features and tools to gain the most value from Elfsquad. Work to reduce churn by addressing customer pain points and ensuring they are adding value to their organization by using our software. Work closely with product, implementing, support, marketing, and sales teams to enhance the customer experience. Identify opportunities to introduce customers to additional functionalities that align with their needs and goals. Contribute to the continuous improvement of our software by sharing customer feedback and identifying common challenges. What We Require A hands‑on mindset, eager to provide exceptional service and driving customer satisfaction. Strong analytical skills to interpret complex information and translate it into effective solutions. Excellent interpersonal skills with the ability to confidently engage with people in person, conduct meaningful discussions, and build strong relationships. Experience with customer support or customer success, ideally in a SaaS environment. Native in German, fluency in English, both verbally and in writing. Willingness to travel as required to engage with customers in person. You are a self‑starter, and, like us, are motivated to work! We Offer You Competitive compensation & flexibility : attractive salary and benefits, with the option to work from home and remote from abroad. Growth & development : career acceleration opportunities, supported by tools, training, and coaching. Impact & ownership : take on real responsibility, directly contributing to the digital transformation of manufacturing. Vibrant & international team : informal, collaborative environment where achievements are celebrated. Modern workplace & tools : a well‑equipped office designed to support creativity and productivity. About Elfsquad and growth possibilities Elfsquad creates software for selling technically complex products. Our groundbreaking software guides both customers and sales through the process of configuring machines and installations. Elfsquad was founded in 2016 and is growing rapidly. This gives you plenty of opportunities for professional and personal growth. Submit your application and take the first step toward joining our team. We review every application carefully, looking for the potential and passion that align with our mission. #J-18808-Ljbffr

Job Tags

Similar Jobs