Customer Care Representative (Healthcare) – $17/hr Louisville, KY (Hybrid) – Onsite training, remote work once training is complete MUST live within 100 miles of Louisville, KY Pay Rate: $17 per hour Schedule: Full Time | Possible conversion to permanent employee We are seeking Healthcare Customer Care Representatives to support patients, caregivers, and healthcare providers in a fast‑paced healthcare environment. This role focuses on delivering exceptional service while helping callers with prescription refills, shipment scheduling, and general inquiries. Schedule & Work Environment Training: On-site for the first 6–8 weeks Monday–Friday | 8:00 AM – 4:30 PM Location: Louisville, KY After training: Hybrid schedule 11:00 AM – 7:30 PM or 11:30 AM – 8:00 PM Employees must meet performance requirements to remain hybrid. Key Responsibilities Handle inbound and outbound calls from patients, caregivers, and providers Deliver excellent customer service and create a seamless experience for callers Provide accurate information and resolve patient inquiries Process prescription refills and schedule shipments Identify the caller's needs and provide appropriate follow‑up or next steps Follow company policies and procedures Maintain professionalism and strong communication with patients and providers Qualifications Previous call center experience preferred Healthcare experience strongly desired Excellent communication and interpersonal skills Strong problem‑solving ability Proficient with Microsoft Office Ability to type 35+ WPM Pharmacy Board Technician Registration is required before or on the first day of employment Ability to work a flexible schedule Additional Details Opportunity for conversion to a full-time employee Work in a supportive healthcare environment, helping patients access important medications Pay Details: $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
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