Job Description

Customer Service Representative

Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth opportunities, and a great work environment. Work-from-home and in-office options are currently available.

Location: Salt Lake City, UT

Customer Service Representative Responsibilities:

• Take inbound and outbound calls from members of our clients' gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

Customer Service Representative Qualifications:

• Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
• Positive attitude and excellent communication skills
• Team player with willingness to learn and grow
• Basic computer and typing skills
• 1+ year experience in call center customer service environment (preferred)
• Willing to work 10:30am - 7pm Mountain Time or 3-7pm
• Start date of 8/3/2026
• Training will be for the first 3 weeks and will be during the hours of 8am - 3pm.

Customer Service Representative Benefits and Perks:

• $12 per hour base pay plus bonuses (averages to be $17-21 per hour)
• 401(k) with company match
• Medical, Dental, life and vision
• Paid holidays
• Paid vacation
• Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!

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