Customer Service Coordinator Job at CWF Restoration, Elmhurst, IL

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  • CWF Restoration
  • Elmhurst, IL

Job Description

Customer Service Coordinator

We are seeking a friendly, empathetic, and detail-oriented Customer Service Coordinator to join our team.

The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our valued customers. You will play a crucial role in maintaining positive customer relationships, resolving inquiries, and ensuring a seamless experience for all.

As a Customer Service Coordinator at CWF Restoration, you can expect a competitive salary of $45,000 to $60,000 annually, along with a comprehensive benefits package, including medical, dental, vision insurance, and a 401k plan.

This position is a Sunday-Thursday schedule, with Sunday being a work from home setup. Training will be held Monday through Friday.

Key Responsibilities

  • Provide customer service support to our clientele by answering and relaying their phone calls
  • Utilize our cutting-edge internal system to analyze and prioritize customer requests.
  • Effectively dispatch our skilled team to the right locations with precision and speed, navigating challenges to ensure a smooth and coordinated response.
  • Communication with customers and/or insurance adjusters
  • Follow-up calls and emails

Qualifications

  • Thrives in a fast-paced, high-energy environment
  • Strong organizational, time management, and multitasking skills
  • Positive attitude and ability to work independently and within a team
  • Strong computer and typing skills
CWF Restoration

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