Porter Is Hiring For Call Center Scheduling Agents Work Location: Pompano Beach, FL Hourly: $17.00 Incentive: $4 for completed scheduled appointments Schedule: in office Monday - Friday, weekends as needed The Call Center Agent will serve as the coordinator for appointments between Porter's clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. Key Responsibilities: Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider Add, cancel, or make changes to appointments in the organization's schedule Resolve appointment conflicts for staff and customers or clients Manage & update customer CRM (Salesforce Service Cloud) Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond Meet key performance indicators contributing to the success of Porter (something like this) What You'll Need Qualifications: High School Diploma Experience in inside sales, cold calling, and outbound calls to customers and clients A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy A reliable, high-speed internet connection with an ethernet connection A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront Ability to work with the team to cover on-call and holiday schedules as needed Thrives in a fast-paced environment and in high volume outbound calls The Benefits of Working with Porter Incentive Pay Equipment Support A fun team and special culture Medical, dental, and vision benefits within 30 days of hire Paid Time Off and Holidays
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