Call Center Representative Customer Support Job at Enterprise Call Center, Clemson, SC

RjlSTC85T2c4MXpTT25seEF4NTNyVmx0TFE9PQ==
  • Enterprise Call Center
  • Clemson, SC

Job Description

Call Center Representative Customer Support

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments
Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Job Tags

Flexible hours

Similar Jobs

Zuma Restaurants

Sushi Sous Chef Job at Zuma Restaurants

 ...Join Zuma San Diego as our Sushi Sous Chef . Zuma San Diego is opening soon, bringing our world-renowned contemporary Japanese dining experience to the heart of the West Coast. Were now hiring passionate, energetic professionals to join our opening team. Our Ideal... 

University of Virginia

Breast Imaging Fellowship Job at University of Virginia

 ...Imaging provides final reads to our ED patients on a 24-7 basis with overnight coverage being provided by attendings and fellows who elect to participate in the program. Overnight work can be performed from home, and includes subspecialty attending back-up as needed. This... 

Alleviation Enterprise LLC

Territory Sales Representative Job at Alleviation Enterprise LLC

 ...presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond... 

Ninth Wave

Junior UI/UX Developer Intern Job at Ninth Wave

 ...Role Overview Ninth Wave is seeking a Jr. UI/UX Developer Intern who is eager to learn about our company by assisting various projects...  ...willing to help with any tasks assigned by a supervisor. The Internship will offer the opportunity to learn frontend development... 

JP Morgan Chase

Kinexys Digital Assets - Product Manager- Vice President Job at JP Morgan Chase

 ...dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Kinexys Digital Assets, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle...