Job Description

HALLMARK AVIATION SERVICES IS LOOKING FOR TICKETING AGENT FOR PRESTIGIOUS INTERNATIONAL AIRLINES AT DFW AIRPORT How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service, peace of mind. Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at DFW. Benefits Excellent advancement opportunities Paid Training Paid Parking Dynamic Workplace Voluntary dental, vision, and a matching 401k plan Amazon Incentives What you will learn Learn behind-the-scenes workings of an international airport. Rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport. Navigate challenges and flight activities to ensure on-time performance. Interact professionally with high-profile passengers. Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience. Are you passionate? Eager to learn new skills Organized and logical thinker Make quick and rational decisions Problem solving Ability to adapt quickly to unforeseen situations Effective communication skills and good listening skills Able to multi-task and carry out duties in a dynamic environment At least 18 years of age High school graduate or G.E.D equivalent Eligible to work in the United States English proficient, other languages are a plus Computer savvy Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Must be able to obtain security clearance from US Customs and Border Protection Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods Paid Training Paid training with our highly knowledgeable and top performing training department. Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Job Summary Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction. Key Responsibilities 1. Ticketing & Reservations Understand and address individual travel requirements. Accurately handle reservations and fare calculations. Ensure legal travel documentation (passport, visa, health) compliance. Deliver a seamless and personalized customer experience. 2. Ancillary Sales Promote and upsell services such as: Airport upgrades Extra legroom seats Excess baggage Aim to increase revenue through value-added services. 3. Commercial Products Maintain deep knowledge of Emirates’ commercial offerings. Promote products that enhance the travel experience. 4. Airline Program Educate customers about airline benefits, rules, and promotions. Address queries and promote member enrollment. Conduct regular stakeholder briefings to drive awareness and participation. 5. Sales Administration Monitor and document all sales activity (daily to annually). Ensure accurate cash/card reconciliation and secure deposits. Collaborate with Finance for compliance with airline procedures and local regulations. 6. Passenger Acceptance Monitor booking systems and coordinate with relevant departments. Manage special cases (e.g., unaccompanied minors, medical cases). Oversee queue management and ensure a smooth customer flow. 7. Operational Disruptions Proactively manage rebooking, hotel arrangements, and other disruption support. Handle denied boarding processes in line with policies. Offer alternative solutions to retain customer trust. 8. Airport Operations Support Assist across various functions including: Check-in Boarding Lounge services Ramp support Flexibly support operational needs as directed by the Airport Services Manager. Required Skills Solid working knowledge of a major Computer Reservation System (CRS). In-depth understanding of market trends and industry practices. Successfully completed advanced courses in Reservations and Ticketing. Trained in customer service excellence and passenger handling. Proficient in Microsoft Office Suite, including Word, Excel, and Email applications. Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken). Job Location DFW Airport, Texas, United States Position Type Full-Time/Regular Required Training Selected candidates will be required to attend a two week paid training. Shift TBD, Weekends and Holidays required Schedule TBA Salary/Benefits $20.50/hr, voluntary Dental Vision and 401K #J-18808-Ljbffr

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