Job Description

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
Provides ongoing assistance to the Sales and Service Representative as well as assistance to agents, prospective clients, and internal customers by phone and in person for the purpose of providing administrative support necessary to meet sales and service objectives. Provides administrative support necessary to meet sales and service objectives. This is a FT WFH position.

Pay Range

$18.39 - $20.58 hourly (depending on experience). Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

Benefits :

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice.
2. Computer proficiency with Microsoft Office applications (Word, Excel, Power Point).
3. Typing ability of 35 wpm net.
4. Working knowledge of COBRA, Flexible Spending Accounts, Health Reimbursement Accounts, and Health Savings Accounts.
5. Strong verbal, written and customer service skills.
6. Ability to work well under pressure with frequent interruptions and shifting priorities.
7. Proven ability to execute group implementations.
8. Strong organizational and detailed orientation skills.
9. Strong verbal, written and interpersonal communication skills.
10. Maintain confidentiality and project a professional business image.
11. Ability to come into work on time and daily.
12. Ability to be a self-motivator and work independently with little or no supervision.

 

Primary Functions :

1. Supports Sales and Service objectives by preparing accompanying materials for the Account Managers, as needed.
2. Prepares renewal letters and ensures letters are sent within the advance notice time frame, as outlined in contract.
3. Prepares contracts, contract amendments and contact sheets for the Account Management team.
4. Prepares monthly and quarterly performance guarantee reports.
5. Prepares internal and external correspondence for Sales and Services team as assigned.
6. Acts as a liaison between various internal departments and the Account Manager when they are out of the office.
7. Answering Sales and Service phone line.
8. Completes and submits appropriate Group Applications for account and plan setup within five business days to ensure external timelines are met and or exceeded.
9. Updates employer contacts and brokers within COBRAPoint.
10. Update account, contact and contract information in Salesforce.
11. Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service.
12. Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis.
13. Provides training and support for temporary staff or internal staff that assist with renewals during fourth quarter.
14. Assist with employer password resets and employer education and troubleshooting.
15. Run reports for agents, clients, and the Sales and Service team as requested.
16. Acts as a liaison between various internal departments and both the Sales & Service representative when they are out in the field.
17. Support sales and service objectives by preparing accompanying sales and service materials for the representatives.
18. Maintain and manage updates of external forms and marketing materials.
19. Respond timely to emails and phone calls from internal and external customers and provide excellent customer service.
20. Perform other duties as assigned.

Working Conditions & Contact with Others

• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Must be able to travel and to work with challenging clients. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.

• Internally within Sales and Service department, Membership Accounting, Customer Service, Business Implementation Unit, Accounting, Marketing, and other departments as needed. Externally with Agents, Brokers, Consultants and Group Administrators and Vendor Partners.

  
   

 

Together, we can be more. We can be better.
 
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 

For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our humanresources@modahealth.com email.

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Work at office, Work from home, Flexible hours, Shift work, Afternoon shift

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