Job Description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Company Overview:

Thermalnetics, llc is a growth company that was founded in 1972. We employ roughly 90 people and have annual sales of approximately $110m. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions". In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. Is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Location: Auburn Hills, MI

Position Summary :

The Service Accounts Receivable & Collections and Payables Specialist, while providing excellent customer service will be responsible for the billing, collection, and application of cash related to outstanding accounts receivable (AR) dollars from our customers. Additionally, this position is responsible for the accurate and timely processing of the Company's invoices to include coding, processing, and research. This position includes adhering to collections work standards (i.e., call/email volumes), reducing the number of aged items, facilitating resolution of customer billing issues, reducing the accounts receivable delinquencies, and meeting and/or exceeding collections standards. Additionally, this position will coordinate customer payments via all tender types (i.e., check, lockbox, ACH, wire and credit card) while maintaining PCI compliance.

Responsibilities:

• Work with Service coordinators to ensure timely billing
• Responsible for the collection of outstanding accounts receivable while ensuring adherence to company policy.
• Strategically organize a cadence of collection activity based on age of unpaid receivables.
• Collect customer payments in accordance with payment due dates.
• Provide timely follow-up on outstanding accounts and accounts with prior payment arrangements.
• Review and research customer disputes and billing issues in a timely and professional manner to resolve delays in payments from customers.
• Collaborate with other departments as needed to resolve collection issues.
• Review and monitor assigned accounts and all applicable reports (Aged Trial Balance Report, Unapplied Cash, etc.).
• Maintain detailed and accurate collection records and provide reports to management as assigned.
• Identify issues attributing to account delinquency and discuss them with management.
• Code processing of Services payables
• Ensure accuracy while handling and processing: cash balancing; wire postings; Automated Clearing House (ACH) debits/credit card payments; unapplied cash reports/credit reports; live daily posting/one-time credit card payments; write-off adjustments.

Position Requirements:

• High School Diploma or GED, and 2+ years of general accounting experience
• Associates Degree preferred
• This role demands unrelenting follow-through, attention to detail, and strong organizational and problem-solving skills.
• Must possess strong computer skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws.
• Must be able to work in a fast-paced environment while managing multiple priorities.
• Highly proficient in computer software, i.e., databases, Microsoft office, credit, and collections systems. Microsoft Dynamics/Great Plains experience a plus.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermonetics!

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